LILA  J Acoustic Duo

L I L A  J

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Returns and Refunds Policy


If you aren’t happy with your purchase because it is damaged in transit, or if it is faulty, please contact us.


If the item is damaged in transit, incorrectly supplied, or is faulty, the seller will also refund the cost of postage.


In all other cases, the buyer will need to cover the cost of returning the item.


We recommend you obtain proof of postage as we cannot accept responsibility for items lost in the post.


Online, mail and phone order sales:


•Online, mail and telephone order customers have the right to cancel for a limited time. Sales of this kind are known as ‘distance selling’.


•Lila J will offer a refund to customers if they return goods within 14 days of receiving them.



Please contact us via email or phone (see below) to notify us if you want to return the item.  



Please Send the product with its original packing to:


Lila J

6 Glebe Road



GL18 1EQ



Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:


- By phone number: 07759383146

- By email:


Last updated 25th May 2015